Jigsaw Explorer users who use the Chrome web browser on old PCs have recently started reporting problems with our jigsaw puzzles. The most common problem reported is the puzzle pieces are hard to move or will not move at all. In other cases, certain features, such as the “Edge Pieces Only” feature, do not work. The problems appeared in Chrome version 57.0.2987.133 which began rolling out on March 29. The problem seems to be limited to old computers (probably 2009 models and earlier). The root issue appears to be that Chrome no longer supports WebGL on graphics hardware that is considered to be too old. WebGL is the advanced browser graphics technology that powers Jigsaw Explorer’s puzzle player.
If you are affected by this problem then we recommend downloading and installing the latest available graphics driver for your computer brand and model. You can download the latest graphics driver from the Support page of your computer manufacturer’s website.
If updating the graphics driver does not resolve the issue then you will need to use a different web browser to play Jigsaw Explorer’s jigsaw puzzles on the affected computer. Note that it is possible the problem is merely a bug in Chrome version 57.0.2987.133 and that it may be fixed in a later release. So, if you switch to a different web browser to play our jigsaw puzzles then you may want to occasionally try the puzzles in Chrome again at a later date to see if the problem is fixed.
Feel free to contact us if you have any questions.
